These are the terms and conditions of sale for your virtual party. Please ensure you read them carefully. If you do not agree with any of the terms then you must contact us immediately and refrain from using our services.

By making a booking with us you acknowledge that you agree and accept these terms and conditions.

I agree to be bound by the following terms and conditions of business.

Background Information

1. Virtual Parties Ltd has agreed to provide a virtual party service to the Customer on the date and time shown on the confirmation email.

2. Virtual Parties Ltd will provide the virtual party service based on the period shown on the confirmation email.

Your obligations

By booking a virtual party with us you agree to the following:

(a) You will not permit anyone under the age of 18 to have access to the virtual party. If anyone under the age of 18 is in the room or nearby then we will not be held responsible for any consequences.

(b) When you receive your products (your "party pack") from us, you will immediately check the contents and then keep them safe. Virtual Parties Ltd are not responsible for replacing any products that are sent to you unless they are damaged on arrival and can't be used.

(c) If any products received are damaged on arrival and cannot be used for your virtual party then photographic proof of this must be given to us via email within five hours of delivery. Any replacements will be at the sole discretion of Virtual Parties Ltd.

(d) Within 24 hours of your virtual party's booked start time you will test your hardware, Zoom software and your internet connection. Virtual Parties Ltd will not be held responsible or liable if you are unable to join or miss out on parts of the party due to any connectivity, hardware or software issues for.

(e) That you will join the virtual party at least five minutes before it is due to start. When you do this, you will be admitted into a virtual 'waiting room'and will be joined by your host. Should you fail to login on time and miss some of the party we will not be held responsible for any missed live time. It is your sole responsibility to login on time and be ready to start.

(f) If booking a virtual party involves the use of products on the skin or body - or the consumption of products (e.g. eating and drinking) then you accept that you have seen the product pages and have ensured you are not allergic or have any health or mental issues with any of the ingredients which we provide to you.

(g) You will at all times follow the directions or advice given during the virtual party.

(h) That the room within which you are hosting your party is free from distractions. Virtual Parties Ltd will not be held responsible for any missed live time due to personal distractions; nor will the party be extended to accommodate any such missed time.

(i) You will use the 'mute' button when advised by the host and when there is feedback caused by you.

(j) You accept that our hosts' internet connection is tested before the party but there maybe interruption at peak times.

(k) Virtual Parties is not responsible for our hosts' internet provider outages, if this occurs we will be in touch to reschedule your party to another time.

 

Postal arrangements

Party packs are sent via 1st Class Post from 48 hours of receiving the booking and the cost of UK postage is included in the full cost of the booking. Delivery will be to address specified at the time of ordering.

Full valid postcodes and addresses are required for every booking. Virtual Parties Ltd's suppliers will not send any products without them. Virtual Parties Ltd does not accept any responsibility for a failure of an order to arrive or any costs involved in redirecting that order.

Because delivery of Virtual Parties Ltd's suppliers' products is handled by Royal Mail and other third party contractors we cannot guarantee delivery, although Virtual Parties Ltd uses all reasonable endeavors to ensure delivery of the products before your virtual party.

If you fail to collect any parcels or rearrange delivery of your parcels after a failed delivery attempt and the parcel is returned to Virtual Parties Ltd's suppliers then you will incur a further charge for Virtual Parties Ltd's suppliers to resend the products to you.

For any delivery, purchase or product inquiries you should contact Virtual Parties at virtualpartiesuk@gmail.com.

Payment

To secure your virtual party you will need to pay the price stated for each party per booking. This can be paid via card payment on our website www.virtualparties.co.uk.

Our eCommerce Store

We operate a secure e-commerce store. This store is a direct channel when you can purchase goods separately from your booking. 

General Disclaimers

(a) Product for inclusion in our party packs may change based on stock and availability without notice.

(b) Whilst we endeavor to replace any products which may not be suitable for you, we cannot guarantee this, nor can we guarantee the suitability of any replacement which may be provided at our discretion.

(c) We will not be held responsible for any adverse conditions of you failing to take the directed advice given during the virtual party by the host. This includes personal injury, except where otherwise governed by law.

(d) Whilst we endeavor to ensure that the information shown on our website is as accurate as possible, we cannot guarantee complete accuracy. 

(e) We will not be held responsible for any typographical errors on our website including (but not limited to) those relating to prices.

(f) We will not be held responsible for any delay or failure to comply with Virtual Parties Ltd's obligations under these conditions if the delay or failure arises from any cause which is beyond Virtual Parties reasonable control. This condition does not affect your statutory rights.

Cancellations - Does not apply if you are using a Red Letter Days or BuyaGift Voucher, please see their cancellation policies.

If you cancel your virtual party booking and your products for the party have not been shipped then you will be entitled to a 75% refund.

If the products for your virtual party have been shipped you will receive a part-refund and will not be refunded on the products. Refunds or part-refunds will not be made unless you give at least 48 hours notice before the start of your virtual party.

We will not accept the return of products once dispatched.

How we protect your privacy

Virtual Parties take your privacy very seriously and are committed to providing users with an experience that respects your privacy. You can review our full Privacy Policy here www.virtualparties.co.uk/privacy-policy.

When you make a purchase, Virtual Parties need to collect certain information to process your transaction and fulfill your order. Virtual Parties will never disclose your details to anybody unless required by law to do so. All personal information provided to Virtual Parties will be handled in accordance with the UK Data Protection Act 2018 and will remain strictly confidential.

When placing an order with Virtual Parties your email address will be added to the Virtual Parties mailing list. This means you will receive future news and promotions relating to Virtual Parties but Virtual Parties will not pass your details on to any Third Party. You can unsubscribe from the Virtual Parties mailing list at any time by following the link on the newsletter or emailing Virtual Parties at virtualpartiesuk@gmail.com.

Virtual Parties do not hold your records of your credit/debit card details once payment has been processed and so if you make changes to any order we will need to take your card details again.

The Virtual Parties web site links to other sites. Please note that we are not responsible for the privacy practices of these other sites and it is your sole responsibility to ensure that you agree with them, should you choose to use their site and/or services.

Copyright

All content included on the virtualparties.co.uk website, such as text, graphics, logos, button logos, and images belong to Virtual Parties, and are protected by United Kingdom and international copyright laws.

General Provisions

a) All virtual parties are recorded for training purposes. Should you object to this then you must notify us immediately upon booking your party. Your recording will not be used for any marketing or promotional purposes without your express written permission.

b) We reserve the right to make changes to our website including party times, party type, party pro hosting the party, prices, products from our suppliers and terms and conditions without any notice being given. However if you have already made a booking and any of these changes affect the booking you will be notified via email.

c) All products and services are subject to availability and may be withdrawn from sale at any time. If, for any reason, products from suppliers, or services for your booked Virtual Party are not available you will be offered an alternative which you will be notified of by email or telephone. We will not ship an alternative product without obtaining authorisation beforehand.

d) If you book a Virtual Party with less than 5 participants Virtual Parties reserves the right to move your booking to another  Virtual Party time. You will be notified in email if that situation occurs.

e) If you breach these conditions and Virtual Parties takes no action, Virtual Parties will still be entitled to use legal rights and remedies if considered appropriate.

f) These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

g) These conditions in no way affect your statutory rights.